Electronic Visit Verification (EVV) Guidance and Training


WNYIL Incident Management Manual



WNYIL, Inc. Initial Incident Report Form

Corporate Compliance Plan


Taking Control Program Consumer/Employer Feedback Survey

If you are a Consumer Employer, please click this link, or copy the URL: https://www.surveymonkey.com/r/TCCOnsumerEmployer20

Taking Control Program Assistant Feedback Survey

If you are a Personal Assistant, please click this link, or copy the URL: https://www.surveymonkey.com/r/TCAssistant20

The “Taking Control” program is a Member Directed Personal Assistant Service that is available for your members who are eligible for sponsored in-home personal assistant services that will assist the individual to remain living in their community. This program provides fiscal intermediary services.  The member can hire assistants who help with hygiene, cleaning, attending appointments and many more daily care needs.

Contact the Independent Living Center in your area:

Erie County

Niagara County

Genesee, Orleans, Wyoming, Livingston, and Monroe Counties

St. Lawrence County

Franklin County

Jefferson and Lewis Counties
315-764-9442 ext. 303

Cattaraugus, Chautauqua County and Allegany Counties

Hours of operation: Monday through Friday 8:30 a.m. — 5:00 p.m. 

emergency alertIn the event of weather or other emergency that could affect the operations of the Taking Control service,
the counties affected will be specified, and instructions will be provided on the Taking Control Consumer-Directed 
Personal Assistance Services Alert Line to tell you how to proceed.
In Western New York, call 716-836-0822, extension 345.
From the rest of the state call, toll-free, 1-800-348-8399, extension 345. 
This is separate from, and independent of, any closing of the host agency. Thank you.


If you would like more information, would like to report fraud, waste, or abuse, or to get in touch with a Taking Control customer service representative, please leave us a message below or call us at 716-836-0822 or at our toll free number 1-800-348-8399